Apps & Software, scanned 2026-11-03

zoom.com

94/100
Grade A
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Done

Find a price

The homepage 'Find your plan' link opens the Zoom Workplace pricing page with per-user prices.
“Pro $14.16 /user/month · billed annually; Business $18.33 /user/month”
19/20 points in 2 actions, 1 lost to friction
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Done

Search for something

The header search combobox returned a results page for 'breakout rooms' topped by the Breakout Rooms feature page, though every result link is named just 'Result'.
“Results 1-10 of 3,995 for breakout rooms — Breakout Rooms: Create Focused Discussions”
19/20 points in 3 actions, 1 lost to friction
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Done

Start a purchase or sign-up

From Pricing, Buy Now on Workplace Pro opens a plan configurator and then a checkout page that asks for personal details and payment.
“Checkout — Sign up: Age, First name, Last name, Email address, Password; Order summary (Workplace Pro, 1 user x $14.16 /mo billed annually)”
19/20 points in 4 actions, 1 lost to friction
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Done

Find a human

Header Support leads to the Help Center's Contact Support page, which lists a US support phone number (live phone help limited to account owners and admins).
“Prefer to call us? +1.888.799.9666 or +1.888.303.1012”
18/20 points in 3 actions, 2 lost to friction
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slow page: Support link took several seconds to navigate; first snapshot still showed the homepage
Done

Find the fine print

Site search for refund policy returned mostly community threads; the actual refund rule was in the Terms of Service linked from the footer.
“Non-Cancelable and Non-Refundable Charges. You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.”
19/20 points in 5 actions, 1 lost to friction
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