Retail, scanned 2026-11-03

zappos.com

86/100
Grade B
cookie banner ×5broken element ×2
Download share card, wideDownload share card, tall
Done

Find a price

Prices were shown in the homepage 'Current Best Sellers' grid after accepting the cookie banner.
“HOKA - Bondi 9. Color Black. $174.95”
19/20 points in 1 actions, 1 lost to friction
cookie banner: Cookies & Privacy banner on load
Done

Search for something

The header search returned a results page of matching waterproof hiking boots.
“Search results for "waterproof hiking boots" — KEEN - Targhee II Mid Waterproof, $169.99”
19/20 points in 2 actions, 1 lost to friction
cookie banner: Cookies & Privacy banner on load
Done

Start a purchase or sign-up

Opened a best-seller, picked a size and width, added it to the bag and opened checkout, which asks to sign in or enter an email to continue as a guest; stopped there.
“Sign In … Continue As Guest — Email* — Bag Subtotal (1 item) $174.95”
10/20 points in 12 actions, 10 lost to friction
cookie banner: Cookies & Privacy banner on load
broken element: Product card links in 'Current Best Sellers' are covered by the product image, so clicking them by accessible name fails; had to click by screen position
broken element: Size radio buttons are covered by their visible labels, so selecting a size by its accessible name fails; had to click by screen position
Done

Find a human

The footer 'Contact Info' link leads to a page with a 24/7 phone number, text support and live chat.
“1. CALL Zappos Customer Service: 1-800-927-7671; 3. CONNECT WITH LIVE HELP VIA CHAT”
19/20 points in 2 actions, 1 lost to friction
cookie banner: Cookies & Privacy banner on load
Done

Find the fine print

The footer 'Shipping And Returns Policy' link leads to the policy page stating a 60-day return window.
“Merchandise must be returned within 60 days in new condition.”
19/20 points in 2 actions, 1 lost to friction
cookie banner: Cookies & Privacy banner on load