Cars & Gaming, scanned 2026-11-04

xbox.com

84/100
Grade B
login wall ×1broken element ×1other ×1
Download share card, wideDownload share card, tall
Done

Find a price

The Game Pass page linked from the homepage lists every plan's monthly price.
“Essential — Get your first 14 days for $1, then $9.99/month”
20/20 points in 1 actions
Done

Search for something

The header search for "Halo Infinite" returned a results page with the game listed first.
“Search results for: Halo Infinite — Halo Infinite, $59.99”
20/20 points in 2 actions
Done

Start a purchase or sign-up

Picking the Game Pass Essential plan opened the purchase flow, which starts with a required Microsoft account sign-in asking for an email or phone number; stopped there.
“Sign in — Use your Microsoft account. Email or phone number”
17/20 points in 7 actions, 3 lost to friction
login wall: Selecting a Game Pass plan goes straight to a required Microsoft account sign-in (login.live.com) before any purchase step
Partly

Find a human

Xbox Support's Contact us page offers only a virtual-agent chat and says to ask the agent to reach a person; no phone, email or form was shown.
“Chat with our support virtual agent for fast automated support, 24/7. If you need to contact us, ask the agent.”
7.5/20 points in 7 actions, 2.5 lost to friction
broken element: Header menu buttons on xbox.com (e.g. 'Support') could not be clicked by their accessible role: a <uhf-dropdown-desktop> wrapper intercepts the click
Done

Find the fine print

The footer Returns link went off-site, but Xbox Support search for 'refund' found the digital game refund article stating the 14-day window.
“Refunds for digital games are typically issued for requests made within 14 days of the game's purchase date, if you haven't accumulated a significant amount of play time.”
19.5/20 points in 6 actions, 0.5 lost to friction
other: Footer 'Returns' link leaves xbox.com for support.microsoft.com; went back instead of using the off-site page