Food, scanned 2026-11-03

wendys.com

71/100
Grade C
cookie banner ×5broken element ×3pop-up ×2slow page ×1unlabeled controls ×1
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Done

Find a price

The national menu shows no prices; after a ZIP search, picking an open restaurant (the item first was 'not available' at that hour) and a pickup method, the Combos page shows prices
“Dave's Combo $7.99; Baconator® Combo $15.19 (40-09 21st Street, Long Island City)”
11/20 points in 13 actions, 9 lost to friction
cookie banner: Privacy cookie dialog on load
broken element: Restaurant result buttons have names, but clicking them by name times out: the heading text layer intercepts the click
pop-up: 'Item is not available' dialog after choosing a store: the item isn't served at this time of day
slow page: Page changes after clicks took several seconds to appear; the menu showed no prices until a moment after loading
Done

Search for something

The Search page's box and results live in an iframe that is missing from the accessibility tree; typing 'Frosty' into it by screen position returned a matching menu item
“MENU ITEMS — Frosty® — Classic Chocolate Frosty®”
12.5/20 points in 10 actions, 7.5 lost to friction
cookie banner: Privacy cookie dialog on load
unlabeled controls: Site search box is visible on screen but missing from the accessibility tree (it sits inside an iframe)
Done

Start a purchase or sign-up

After choosing an open restaurant and building a 10-piece nugget combo, the bag led past an upsell page to a sign-in step asking for an email or 'Continue as Guest'; stopped there
“Log In | Wendy's — Sign up. Eat up. Earn Rewards. Continue as Guest / Email Address”
15.5/20 points in 14 actions, 4.5 lost to friction
cookie banner: Privacy cookie dialog on load
pop-up: 'Good order. Now make it great.' upsell page shown after adding to bag
Done

Find a human

The homepage footer's Contact Us link opens the Customer Care page, which lists a phone number
“Can't find what you're looking for? Call Us: 1-888-624-8140”
19/20 points in 2 actions, 1 lost to friction
cookie banner: Privacy cookie dialog on load
Done

Find the fine print

Both refund help articles found by the Customer Care search failed to load ('Knowledge record not found'); the Terms and Conditions page states the online order cancellation and refund rules
“Once you have clicked the “Place Order” button or otherwise submitted your order, you cannot cancel it. ... Refunds are at the sole discretion of Wendy’s”
12.5/20 points in 11 actions, 7.5 lost to friction
cookie banner: Privacy cookie dialog on load
broken element: The 'How do I get a refund?' search result opens a page that says 'Knowledge record not found'
broken element: The 'How do I get a refund for an app/mobile order?' article also shows 'Knowledge record not found'