Retail, scanned 2026-11-02

walmart.com

27/100
Grade F
broken element ×4slow page ×2
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Done

Find a price

Product prices are shown directly on the homepage product carousels, each with a clearly labelled price.
“Rollback, Apple AirPods 4, Price Now $89.00 Was $129.99 (homepage product carousel)”
20/20 points in 0 actions
Blocked

Search for something

Walmart accepted the search, but the results page (like every page past the homepage) hung on loading placeholders and never showed results.
0/20 points in 2 actions
broken element: Search results page (/search?q=air+fryer) stayed on a 'loading search results' skeleton for 45+ seconds; results never rendered
Blocked

Start a purchase or sign-up

Only the homepage loaded; the product page and cart hung on loading placeholders indefinitely, so no item could be added to the cart.
0/20 points in 2 actions
broken element: Every page after the homepage (product page, cart) stayed on loading placeholders for 30+ seconds; content never rendered
Partly

Find a human

The Help page offers a 'Chat with us' button, but the chat panel never finished loading, so no working contact channel was reached.
“Help & customer support — 'Didn't find what you were looking for?' — button 'Chat with us' (dialog 'Chat with Walmart': 'Chat is loading...')”
7/20 points in 6 actions, 3 lost to friction
slow page: Lower homepage sections and the footer stayed as loading placeholders; footer links only appeared after scrolling to the very end
broken element: 'Chat with Walmart' panel opened but stayed on a loading spinner for 20+ seconds; help topics also stayed as placeholders
Blocked

Find the fine print

No returns link was available outside the Help Center, and the Help Center's topics and search results hung on loading placeholders indefinitely.
0/20 points in 3 actions
slow page: Footer links only loaded after jumping to the end of the homepage; sections above stayed as loading placeholders
broken element: Help topics and help search results stayed as loading placeholders for 20+ seconds; no returns link in the footer