Subscriptions, scanned 2026-11-03

verizon.com

85/100
Grade B
broken element ×2unlabeled controls ×1bot wall ×1
Download share card, wideDownload share card, tall
Done

Find a price

The Simplicity Plan price is shown on the homepage.
“Simplicity Plan — $30 /month per line (After AutoPay and $15/mo switch discount. Plus taxes and fees.)”
20/20 points in 0 actions
Done

Search for something

Site search for 'iPhone 18 Pro' returned a results page listing the matching phone.
“Search results: "Apple iPhone 18 Pro" (View details for Apple iPhone 18 Pro)”
20/20 points in 2 actions
Partly

Start a purchase or sign-up

The iPhone 18 Pro was added to the cart, but the cart's 'Go to cart' and 'Next steps' buttons did not open checkout.
“Added to your cart — Apple iPhone 18 Pro, Burgundy, 256 GB, Verizon Simplicity Plan”
5/20 points in 14 actions, 5 lost to friction
broken element: Simplicity Plan 'Get started' showed 'We couldn’t process your request. Please try again'
unlabeled controls: Cart drawer contents (Next steps / Go to cart) are in an iframe, visible on screen but missing from the accessibility tree
broken element: After adding to cart, the cart drawer's 'Go to cart' and 'Next steps' buttons did nothing; checkout never opened
Done

Find a human

A sales and support phone number is in the homepage header, though the Contact us page itself returned a 418 block error.
“Call Verizon 1-833-VERIZON for sales and support assistance.”
20/20 points in 2 actions
bot wall: Contact us page returned a 418 error: 'We're sorry. We are unable to process your request at this time' (Incident ID 418-...)
Done

Find the fine print

The Return policy link in the footer opens a clear policy page stating the 30-day window.
“You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. A restocking fee of $50 (plus any applicable taxes) applies”
20/20 points in 1 actions