Travel, scanned 2026-11-03
uber.com
40/100
Grade F
cookie banner ×5login wall ×5broken element ×1bot wall ×1
Blocked
Find a price
Entering a pickup and dropoff and clicking 'See prices' opened a 'Log in to see ride options' prompt; no ride price was shown without logging in.
Partly
Search for something
No site search; the Travel menu opened a Wichita city page about Uber Reserve, but the Reserve details and hotel search both redirected to login behind a security check, which Back could not leave.
“Welcome to Wichita — Get your ride right with Uber Reserve; Choose date and time”
Blocked
Start a purchase or sign-up
Sign up > Ride redirected to auth.uber.com, which never got past Cloudflare's 'Performing security verification' bot check.
Done
Find a human
Uber offers no rider phone number and general support needs login, but Help > Riders > Account > 'I can't sign in to my account' has a contact form for the support team (not submitted).
“"While we don't offer a customer service number for Uber riders, you can log in..."; form: First and last name, E-mail address registered at Uber, Describe what happened, SUBMIT”
Done
Find the fine print
Help > Riders > Help with a trip > Cancellations > 'Cancellation fees explained' sets out when riders are charged a cancellation fee.
“If you cancel a trip after it has already begun, no cancellation fee will be applied. ... * If you cancel a few minutes after your driver accepts the trip. * If your driver cancels after waiting a few minutes at your pickup location.”