Cars & Gaming, scanned 2026-11-04

toyota.com

76/100
Grade B
cookie banner ×5unlabeled controls ×1broken element ×3
Download share card, wideDownload share card, tall
Done

Find a price

The Vehicles menu lists every model with its starting MSRP.
“2026 RAV4 $31,900* Starting MSRP”
19/20 points in 1 actions, 1 lost to friction
cookie banner: 'Welcome to Toyota!' cookie notice panel in the bottom-left corner on load
Done

Search for something

No site search box was found, but the Vehicles menu's Trucks tab led straight to the Tacoma model page.
“2026 Toyota Tacoma | Toyota.com (toyota.com/tacoma/)”
19/20 points in 3 actions, 1 lost to friction
cookie banner: 'Welcome to Toyota!' cookie notice panel in the bottom-left corner on load
Partly

Start a purchase or sign-up

The RAV4 inventory search failed to load results, so the purchase flow was only reached through the footer's Request a Quote form, which asks for contact details.
“Request a Quote — Select a Vehicle … Your Contact Information: First Name *, Last Name *, Email *”
5/20 points in 5 actions, 5 lost to friction
unlabeled controls: Model cards' visible 'Build' and 'Shop' buttons are links with no accessible name in the Vehicles menu
broken element: RAV4 inventory search failed with 'We're currently unable to retrieve results' (error-page?idError=Failed to fetch)
cookie banner: 'Welcome to Toyota!' cookie notice panel in the bottom-left corner on load
Done

Find a human

Support & Service menu → Contact Us lists Toyota's customer phone number.
“Phone: 800-331-4331”
19/20 points in 2 actions, 1 lost to friction
cookie banner: 'Welcome to Toyota!' cookie notice panel in the bottom-left corner on load
Done

Find the fine print

The parts store's Terms and Conditions of Sale (reached via Shop → Buy Parts & Accessories → Refunds) state the return window.
“We will accept authorized returns 15 calendar days after the date of the shipments delivery to the customer.”
13.5/20 points in 9 actions, 6.5 lost to friction
cookie banner: 'Welcome to Toyota!' cookie notice panel in the bottom-left corner on load
broken element: Support & Service → FAQs opened support.toyota.com, which stayed a blank white page after 20+ seconds
broken element: Parts store footer 'Returns' link did nothing when clicked; 'Refunds' link worked