Grocery & Home, scanned 2026-11-04

thumbtack.com

80/100
Grade B
broken element ×1pop-up ×2unlabeled controls ×2
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Done

Find a price

The homepage shows no prices; after picking House Cleaning and entering a ZIP, the top pro's profile lists its prices.
“STANDARD ONE-TIME CLEANING • 1 bed / 1 bath — $180 (Irina Home Cleaning NYC LLC)”
18/20 points in 5 actions, 2 lost to friction
broken element: House Cleaning results page said 'This doesn't usually happen. There should be a list of pros here' until a ZIP was entered
Done

Search for something

Searching 'fix leaky faucet' with a ZIP opened a matching list of faucet repair pros, under a 'best match' overlay.
“Best Faucet Repairers near 10001 — 'Matching plumbers': JC Reliable Handyman Services LLC — 'My kitchen sink faucet started leaking…'”
18.5/20 points in 3 actions, 1.5 lost to friction
pop-up: 'Based on your search, we think this is the best match' overlay over the results, not marked up as a dialog
Partly

Start a purchase or sign-up

'Get 4 quotes' opened the quote-request flow, but its step-by-step questions (several with radios only clickable by their text) used up the 15 actions before reaching the contact or booking step.
“Request flow dialog: 'How many bedrooms are there?' → 'How many bathrooms?' → 'What kind of cleaning do you need?' → 'Is there anything else you need?'”
5/20 points in 15 actions, 5 lost to friction
pop-up: Project questionnaire overlay over the results, not marked up as a dialog
unlabeled controls: Quote-request radio buttons are covered by a decorative SVG, so clicking the named radio fails; had to click its text
Done

Find a human

Help → Contact Us asks a few questions, then offers a problem report, chat (only on weekday hours) and 'Call us', which reveals a phone number.
“Call us — 6am-6pm MT Monday-Friday — (866) 501-5809”
18/20 points in 7 actions, 2 lost to friction
unlabeled controls: Contact page's 'I'm a customer' radio is covered by a decorative SVG; had to click its text
Done

Find the fine print

The homepage's 'Thumbtack Guarantee' link explains the Money-Back Guarantee: refunds up to $2,500 if a hired job isn't done as agreed, claimed within 45 days.
“we can pay you back up to $2500. Be sure to notify us within 45 days.”
20/20 points in 1 actions