Subscriptions, scanned 2026-11-03

t-mobile.com

97/100
Grade A
unlabeled controls ×1broken element ×1
Download share card, wideDownload share card, tall
Done

Find a price

Plan prices are listed on the Plans page, one click from the main navigation.
“Experience More 2.0 — Most popular plan original price $185 /month sale price $140/month for 3 phone lines + taxes and fees”
20/20 points in 1 actions
Done

Search for something

Site search for 'Samsung Galaxy S26' returned matching phones with prices.
“Search results for “samsung galaxy s26” — Galaxy S26 Full price: $999.99”
20/20 points in 2 actions
Done

Start a purchase or sign-up

Picked the iPhone 18 Pro and started the switch flow; it stopped at a step asking for a home address (its Skip button did nothing).
“Your iPhone 18 Pro is waiting! Enter your address to see available plans (shop flow: Coverage, Plans, Devices, Cart)”
16.5/20 points in 7 actions, 3.5 lost to friction
unlabeled controls: Device color swatches are radios with no accessible name
broken element: 'Skip ›' on the coverage address step did nothing
Done

Find a human

The Contact & support link in the header opens a Contact Us page listing customer service phone numbers.
“Customer Service: Dial 611 from your T-Mobile phone or call: 1-800-937-8997”
20/20 points in 1 actions
Done

Find the fine print

The footer link 'View return policy' opens a policy page stating a 14-day return window.
“You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.”
20/20 points in 1 actions