Travel & Food, scanned 2026-11-02

starbucks.com

67/100
Grade C
cookie banner ×5unlabeled controls ×4login wall ×2
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Blocked

Find a price

No price appeared on the menu, the product page or the order review even with a café chosen; going further required signing in
0/20 points in 11 actions
cookie banner: Cookie banner overlay ('This site uses cookies, but not the kind you eat') on load, not marked up as a dialog
unlabeled controls: 'Add to Order' button on the product page is visible on screen but missing from the accessibility tree
unlabeled controls: 'Continue' button on the Review order page is visible on screen but missing from the accessibility tree
login wall: After adding a Caffè Latte, Continue on the Review order page opens 'How do you want to complete your purchase?' with only Join now / Sign in
Done

Search for something

The site has no search box, but Menu > Cold Coffee & Espresso led to the Iced Caramel Macchiato product page
“Iced Caramel Macchiato — 250 calories”
19/20 points in 4 actions, 1 lost to friction
cookie banner: Cookie banner overlay on load, not marked up as a dialog
Done

Start a purchase or sign-up

After choosing a café, an Iced Caramel Macchiato went into the order and Continue opened the purchase step, which requires signing in or joining; stopped there. The Add to Order and Continue buttons are missing from the accessibility tree
“How do you want to complete your purchase? — Join now / Sign in”
10/20 points in 10 actions, 10 lost to friction
cookie banner: Cookie banner overlay on load, not marked up as a dialog
unlabeled controls: 'Add to Order' button is visible on screen but missing from the accessibility tree
unlabeled controls: 'Continue' button on the Review order page is visible on screen but missing from the accessibility tree
login wall: Checkout requires an account: 'How do you want to complete your purchase?' offers only Join now or Sign in, no guest option
Done

Find a human

Contact Us in the footer leads to the Customer Service site, which offers live chat and shows a phone number after 'Give us a call'
“Phone: 800-STARBUC (800-782-7282); Chat with us — chat 7 days a week 4:00 a.m.–10:00 p.m. (Pacific)”
19/20 points in 5 actions, 1 lost to friction
cookie banner: Cookie banner overlay on load, not marked up as a dialog
Done

Find the fine print

The homepage has no policy link, but the Customer Service site's search for 'refund' returned the return policy article
“You may return merchandise, packaged coffee or packaged tea within 60 days of your purchase with your original receipt.”
19/20 points in 4 actions, 1 lost to friction
cookie banner: Cookie banner overlay on load, not marked up as a dialog