Apps & Software, scanned 2026-11-02
spotify.com
87/100
Grade B
login wall ×1
Done
Find a price
The 'Premium' button in the web player header opens the Premium plans page with monthly prices.
“Premium Individual: $0 for 1 month, then $12.99 per month after”
Done
Search for something
The search box in the web player header returned an artist top result and matching songs for 'Taylor Swift'.
“Search for Taylor Swift | Spotify — Top result: Taylor Swift; Songs: The Fate of Ophelia”
Done
Start a purchase or sign-up
'Try 1 month for $0' for Premium Individual opened the account page before purchase, which asks for an email (with a 'Sign up' link), so the run stopped there.
“Welcome back — Email — Don't have an account? Sign up (continue=/us/purchase/offer/default-intro/)”
Partly
Find a human
The Contact us page offers only messaging with customer service (no phone), and 'Message us' requires logging in.
“We currently don't offer support by phone. Send us a message: Message us and one of our customer service experts will help you out.”
Done
Find the fine print
Support > Payments & billing > Charge help > Refund policy states the cancellation and refund rules.
“you can cancel any time and keep what you paid for. Your account will remain on Premium until the end of your billing period.”