Travel & Food, scanned 2026-11-02
southwest.com
62/100
Grade C
bot wall ×2slow page ×1unlabeled controls ×1
Done
Find a price
Sale fares for one-way flights were shown on the homepage without any navigation
“One-way sale fares from* 59 Dollars to 129 Dollars”
Blocked
Search for something
The flight search was refused with a 403-coded 'unable to process your request' error on both attempts, so no results could be reached
Partly
Start a purchase or sign-up
Flight search was refused, so a vacation package was used instead; the hotel and both flights were picked but the 15-action cap ran out before the review or travelers step
“Step 1 of 7 Hotel Step 2 of 7 Flights Step 3 of 7 Review trip Step 4 of 7 Travelers ... The holiday price is $604.09”
Done
Find a human
The Help Center's Contact Us page offers a complaint form and a callback request, though the expander that reveals the callback option has no accessible name
“We'll call you: Provide your name and phone number, and one of our Representatives will call you. Calls are placed in the order received.”
Done
Find the fine print
The Help Center's refund policy page, two clicks from the homepage footer, states the cancellation and refund rules
“If you cancel your reservation within 24 hours of booking, you can choose either to a) receive a method-of-payment refund or b) hold the value of the ticket as a flight credit”