DTC & Tech, scanned 2026-11-02

sonos.com

98/100
Grade A
unlabeled controls ×1other ×1
Download share card, wideDownload share card, tall
Done

Find a price

The homepage 'New: Beam Ultra' Shop now link opens the product page showing the price.
“Beam Ultra — $699”
20/20 points in 1 actions
Done

Search for something

Site search for 'Sonos Arc' returned a results page of matching Arc soundbars.
“Search Results Sonos Arc (36) — Arc, Arc Ultra”
18.5/20 points in 2 actions, 1.5 lost to friction
unlabeled controls: Search box in the search overlay has no accessible name
Done

Start a purchase or sign-up

Added Beam Ultra from its product page, opened the cart and reached checkout asking for an email and delivery address.
“Sonos Checkout — Customer — Email Address”
19.5/20 points in 4 actions, 0.5 lost to friction
other: Cart quantity buttons are announced as untranslated keys 'text.decrement.line.item' / 'text.increment.line.item'
Done

Find a human

The footer 'Contact Us' link opens a contact page with a phone number and a chat button.
“Sales — Monday - Friday, 10 am - 7 pm EST — Call 800-680-2345; 'Hello, have a question? Let’s chat.'”
20/20 points in 1 actions
Done

Find the fine print

Footer 'Shipping and Delivery' FAQ links to the Returns Policy section of the Terms of Sale, which states the window.
“You contact Sonos and begin the return process within 30 days from the day on which you acquire ... physical possession of the goods”
20/20 points in 2 actions