Apps & Software, scanned 2026-11-03

slack.com

90/100
Grade A
unlabeled controls ×1login wall ×1
Download share card, wideDownload share card, tall
Done

Find a price

The Pricing link in the main navigation opens a plans page with per-user monthly prices.
“Pro: $8.75 $4.38 USD per user / month, when paying monthly (50% off for 3 months); Business+: $18 $9 USD per user / month”
20/20 points in 1 actions
Done

Search for something

The header search returned matching results for 'huddles', but the results are inside an iframe that is missing from the accessibility tree, so the result had to be clicked by position.
“Slack Huddles: Conferencing & Video Call Platform — slack.com/features/huddles”
12.5/20 points in 4 actions, 7.5 lost to friction
unlabeled controls: Search results page renders results inside an iframe; visible on screen but missing from the accessibility tree
Done

Start a purchase or sign-up

From Pricing, the Pro plan's Get Started button opens the sign-up flow, which first asks for an email address.
“First, enter your email — Email address (name@work-email.com), Continue (slack.com/get-started?p=std_m)”
20/20 points in 2 actions
Done

Find a human

The footer Contact Us link only leads to the Help Center, whose Support menu requires sign-in; a logged-out contact form was found via a link inside a help article.
“Contact Us (slack.com/help/requests/new) — CONTACT SUPPORT: Your Email Address, Select a topic, GET HELP”
17/20 points in 6 actions, 3 lost to friction
login wall: Help Center 'Support' menu offers only Sign In to access support; logged-out contact form is reached via a link inside a help article
Done

Find the fine print

Searching the Help Center for 'refund policy' surfaced Slack's Fair Billing Policy, which states how unused paid seats are credited.
“If someone you’ve already paid for becomes inactive, we’ll add a prorated credit to your account for the unused time and this will be reflected on your next billing statement.”
20/20 points in 3 actions