Learning & Media, scanned 2026-11-04

siriusxm.com

95/100
Grade A
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Done

Find a price

The homepage 'Choose your plan' link opens the plans page with prices for each plan.
“All Music — Car + app ... $1 for 3 months then $11.99/mo.”
19/20 points in 2 actions, 1 lost to friction
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Done

Search for something

Site search for 'Howard Stern' listed matching results, and the top result opened the Howard Stern page.
“Howard Stern | SiriusXM — heading "Howard Stern"”
19/20 points in 4 actions, 1 lost to friction
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Done

Start a purchase or sign-up

'Get All Music' on the plans page opened the purchase flow (Account, Payment, Review), whose first step asks for an email, so the run stopped there.
“Account Payment Review — Let's get started — Please enter your email. — All Music $1 for 3 Months. Then $11.99/mo.”
19/20 points in 3 actions, 1 lost to friction
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Done

Find a human

Help & Support > Help Center > Contact Us offers 24/7 online chat with a 'Chat now' button; the 'Call us' section lists hours but no number.
“Chat with us ... we can assist you via online chat 24/7. [Chat now]”
19/20 points in 4 actions, 1 lost to friction
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Done

Find the fine print

The homepage 'Customer Agreement' link opens terms with a 'Cancellation, Changes to Your Plan and Refund Policy' section.
“Audio Subscriptions Are Non-Refundable: ... Your cancellation will become effective at the end of your current Subscription Period (i.e., billing cycle), and no refunds or credits will be given for any partial period”
19/20 points in 2 actions, 1 lost to friction
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