DTC & Tech, scanned 2026-11-02

samsung.com

74/100
Grade C
cookie banner ×5unlabeled controls ×7broken element ×1slow page ×1
Download share card, wideDownload share card, tall
Done

Find a price

After dismissing the cookie overlay, the homepage 'Recommended for you' row lists Galaxy products with prices.
“Galaxy S26 Ultra 512GB (Unlocked) — $1,599.99”
17.5/20 points in 2 actions, 2.5 lost to friction
cookie banner: Cookie consent overlay covers the page on load and is not marked as a dialog
unlabeled controls: Cookie 'Continue' button could not be clicked by role/name; needed a text match
Partly

Search for something

Site search returned 'No results' for 'Galaxy S26' and 'galaxy phone'; the product page was only reached through a 'Recommended Products' card.
“No results for "galaxy phone" — then Buy Unlocked Galaxy S26 Ultra 512GB Violet Smartphone | Samsung US”
5/20 points in 8 actions, 5 lost to friction
cookie banner: Cookie consent overlay covers the page on load and is not marked as a dialog
unlabeled controls: Cookie 'Continue' button is only clickable by text match
broken element: Site search returned 'No results' for 'Galaxy S26' and 'galaxy phone'
unlabeled controls: Recommended product links on the search page are all named 'Go to the another page'
unlabeled controls: Recommended product cards on the search page could not be clicked by name; clicked by coordinates
Done

Start a purchase or sign-up

Opened Galaxy Buds4 Pro from the homepage, went through Buy Now and the add-ons step to the cart, and reached checkout asking for sign-in or an email.
“Samsung Checkout — Continue as a guest — Enter your email address to checkout”
16.5/20 points in 6 actions, 3.5 lost to friction
cookie banner: Cookie consent overlay covers the page on load and is not marked as a dialog
unlabeled controls: Cookie 'Continue' button is only clickable by text match
slow page: Cart page rendered blank for several seconds before content appeared
Done

Find a human

Support > Contact Us > 'Order Help' leads to an Order Help page with a link to chat with an agent.
“Order Help: FAQs, tracking, trade-in, chat support. — Chat with an agent”
17.5/20 points in 5 actions, 2.5 lost to friction
cookie banner: Cookie consent overlay covers the page on load and is not marked as a dialog
unlabeled controls: Cookie 'Continue' button is only clickable by text match
Done

Find the fine print

The footer Returns link opens the 'What is Samsung's return policy?' article stating the return window.
“Most items bought from Samsung.com ... can be returned within 15 days of delivery.”
17.5/20 points in 2 actions, 2.5 lost to friction
cookie banner: Cookie consent overlay covers the page on load and is not marked as a dialog
unlabeled controls: Cookie 'Continue' button is only clickable by text match