Grocery & Home, scanned 2026-11-04

safeway.com

72/100
Grade C
cookie banner ×5unlabeled controls ×1broken element ×1bot wall ×1login wall ×1other ×2
Download share card, wideDownload share card, tall
Done

Find a price

Product prices are listed in the homepage's featured product carousels.
“Signature Select Whole Turkey Frozen - Weight Between 12-16 Lb — approx. Your Price $27.86”
19/20 points in 1 actions, 1 lost to friction
cookie banner: Privacy cookie dialog on load
Blocked

Search for something

Site search never submitted, and browsing the menus to the Cheese aisle hit an Imperva 'Access denied' security block.
0/20 points in 12 actions
cookie banner: Privacy cookie dialog on load
unlabeled controls: Search suggestions are plain list items, not options or links; had to click by text
broken element: Submitting site search (Enter, the search button, or a suggestion) never leaves the homepage
bot wall: Imperva 'Access denied – Error 15: This request was blocked by our security service' on the Cheese aisle page
Done

Start a purchase or sign-up

Clicking 'Sign in to add' on stuffing mix opened a sign-in dialog asking for an email or phone number, so the purchase flow starts with an account and nothing can go in the cart first; stopped there.
“Sign in modal: 'Welcome back! Enter your mobile phone number or email.' / 'New to Safeway? Create account'”
16/20 points in 2 actions, 4 lost to friction
cookie banner: Privacy cookie dialog on load
login wall: Every product's add button is 'Sign in to add'; nothing can go in the cart without an account
Done

Find a human

The footer's 'Contact Us' leads to a help page whose 'See all' lists phone, text, mail and a request form.
“Call us — Retail Store/Corporate 877-723-3929; Grocery Delivery & Pickup 877-505-4040”
18.5/20 points in 4 actions, 1.5 lost to friction
cookie banner: Privacy cookie dialog on load
other: Cookie dialog's 'Necessary only' button didn't respond to the first click
Done

Find the fine print

No returns link on the homepage; the policy was found in the help center's Online Shopping FAQs: unsatisfied online buyers can return items for a refund within seven days.
“you can return it for a full refund or credit on account … contact Customer Service at (877) 505-4040 … within seven days after your delivery or pick up”
18.5/20 points in 6 actions, 1.5 lost to friction
cookie banner: Privacy cookie dialog on load
other: Footer 'Other Policies & Disclosures' opens the parent company's site (albertsonscompanies.com) in a new tab, which showed a 'Just a moment...' check; returned to safeway.com