Cars & Gaming, scanned 2026-11-04

playstation.com

43/100
Grade F
pop-up ×5bot wall ×2broken element ×1
Download share card, wideDownload share card, tall
Done

Find a price

The PS5 page's Buy now button leads to PlayStation Direct, where each console is listed with its price.
“PlayStation®5 Console - 1 TB $649.00 (Shop PS5® consoles, direct.playstation.com)”
18.5/20 points in 3 actions, 1.5 lost to friction
pop-up: 'Get more from playstation.com' sign-in prompt bar pinned to the bottom of the page
Blocked

Search for something

Submitting a query in playstation.com's search box returned an "Access Denied" page instead of results.
0/20 points in 2 actions
pop-up: 'Get more from playstation.com' sign-in prompt bar pinned to the bottom of the page
bot wall: Submitting the site search returned an Akamai 'Access Denied' page (edgesuite reference) for /en-us/search/
Failed

Start a purchase or sign-up

PlayStation Direct's Add to Cart buttons did nothing: after several tries the cart still said "You have no items added in your cart", so checkout could not be opened.
0/20 points in 10 actions
pop-up: 'Get more from playstation.com' sign-in prompt bar pinned to the bottom of the page
broken element: On PlayStation Direct, 'Add to Cart' on the PS5 1 TB console (and on an accessory) did nothing; the cart stayed at 0 items and showed 'You have no items added in your cart.'
Partly

Find a human

PlayStation Support's help pages offer only an AI chatbot; no phone number, email or contact form for a human was found, and the support search returned Access Denied.
“PlayStation Online Assistant — "You're now chatting with an AI Agent."”
5.5/20 points in 12 actions, 4.5 lost to friction
pop-up: 'Get more from playstation.com' sign-in prompt bar pinned to the bottom of the page
bot wall: Support search also returned an Akamai 'Access Denied' page for /en-us/search/
Done

Find the fine print

The footer's PS Store cancellation policy link opens the policy, which states the 14-day cancellation window.
“You can cancel a game or game add-on purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.”
18.5/20 points in 1 actions, 1.5 lost to friction
pop-up: 'Get more from playstation.com' sign-in prompt bar pinned to the bottom of the page