Retail, scanned 2026-11-03

petsmart.com

95/100
Grade A
broken element ×1unlabeled controls ×1pop-up ×1
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Done

Find a price

Clicking Dog Food on the homepage opened a product grid that shows each item's price.
“Purina Pro Plan Sensitive Skin and Stomach Dry Dog Food Adult Salmon & Rice Formula ... $20.68 $21.99 Options from”
18/20 points in 1 actions, 2 lost to friction
broken element: https://petsmart.com (without www) resets the connection ('upstream request failed'); the run started from http://petsmart.com, which redirects to www
Done

Search for something

Searching 'cat litter' in the header search box opened a results page of matching cat litter products.
“Showing results for “cat litter” — Purina® Tidy Cats® Free & Clean Natural Clumping Multi-Cat Clay Cat Litter”
20/20 points in 1 actions
Done

Start a purchase or sign-up

Added cat litter to the cart from a product page, opened the cart and reached the checkout page, which asks for sign-in or a guest email.
“Checkout | PetSmart — 'Guest checkout: Continue as a guest.' Email address”
17/20 points in 6 actions, 3 lost to friction
unlabeled controls: The 'Add to cart' button in the 'Choose Options' dialog has the same name as ~10 other 'Add to cart' buttons on the page behind it; had to use a CSS selector scoped to the dialog
pop-up: 'Selling fast.' urgency popup region appeared on the checkout page
Done

Find a human

The footer 'Contact Us' link opens a customer service page with a phone number, hours and a topic-based contact form.
“Call us 8am - 10pm EST, 7 days a week 888-839-9638”
20/20 points in 1 actions
Done

Find the fine print

The footer 'Returns' link opens the return policy page, which states the return window.
“Items eligible for returns are accepted within 60 days of purchase.”
20/20 points in 1 actions