Food, scanned 2026-11-03

panerabread.com

59/100
Grade D
broken element ×4cookie banner ×4login wall ×2unlabeled controls ×3pop-up ×2other ×1
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Done

Find a price

Menu items show no price until an order is set up; after a sign-in prompt (guest allowed), a ZIP cafe search and a pick-up time, the homepage carousel shows prices
“Croissant Bacon, Egg & Cheese Sandwich — 480 Cal · Your price $7.59 (NYC - Broadway @ W 36th St)”
11.5/20 points in 8 actions, 8.5 lost to friction
broken element: https://panerabread.com (without www) refuses the connection ('upstream request failed'); the run started from http://panerabread.com, which redirects to www
cookie banner: Cookie consent dialog on load
login wall: 'Start an order' opens a 'Sign In to Your Account' dialog first (a guest option is offered)
unlabeled controls: The 'Find a cafe near you' search box has no accessible name
Partly

Search for something

The menu search returned 'no results' for every query, even its own suggested 'Soups'; the Broccoli Cheddar Soup was found only through Menu > Soups & Mac
“Soups & Mac — Broccoli Cheddar Soup (Bowl)”
7/20 points in 8 actions, 3 lost to friction
broken element: Menu search returns 'We could not find any results' for every query, including its own 'Soups' popular search
Partly

Start a purchase or sign-up

As a guest with a cafe and pick-up time chosen, the sandwich went into the cart, but the cart's Continue button stayed disabled with no explanation, so checkout could not be opened
“My Order (1) — Croissant Bacon, Egg & Cheese Sandwich $7.59; Total $7.59; Continue $7.59 [disabled]”
5/20 points in 13 actions, 5 lost to friction
cookie banner: Cookie notice pinned to the bottom of the page on load
login wall: Adding an item opens a sign-in panel first (a guest option is offered)
unlabeled controls: The 'Find a cafe near you' search box has no accessible name
pop-up: The cookie notice sits over the order dialog's Continue button and blocks the click until it is closed
pop-up: 'Would you like to add a drink?' upsell panel opened after adding the item
unlabeled controls: The upsell panel's close (X) button is visible on screen but missing from the accessibility tree
broken element: The cart's 'Continue $7.59' button stayed disabled, with no message explaining why, after waiting and reopening the cart
Done

Find a human

The footer's Guest Care portal loaded as a blank page; Popular Links > Contact Us lists a customer service phone number
“give us a call at 855-3-PANERA (855-372-6372). Phone support is available Monday through Saturday from 7AM – 7PM CST.”
16.5/20 points in 6 actions, 3.5 lost to friction
cookie banner: Cookie notice pinned to the bottom of the page on load
other: The footer 'Guest Care' link opens Panera's customer support portal hosted on a third-party domain (panerabread.my.site.com)
broken element: The Guest Care support portal stayed a blank grey page after 30+ seconds
Done

Find the fine print

The footer's Terms of Use page states the Sip Club subscription cancellation terms and a 'No Refunds' rule
“You may cancel at any time. If you do not cancel either before your renewal date ... your stored payment method will automatically be charged $14.99 plus tax for a monthly subscription”
19/20 points in 1 actions, 1 lost to friction
cookie banner: Cookie notice pinned to the bottom of the page on load