Learning & Media, scanned 2026-11-04
pandora.com
89/100
Grade B
cookie banner ×5broken element ×1unlabeled controls ×1
Done
Find a price
The homepage lists Pandora's plans with monthly prices.
“Pandora Plus — $5.99 / month; Pandora Premium — $11.99 / month”
Done
Search for something
Site search for 'Taylor Swift' returned a results page with the artist and her albums.
“Taylor Swift Artist; The Life of a Showgirl — Taylor Swift — 12 Songs”
Done
Start a purchase or sign-up
'Get 30 days Free' on the homepage's Pandora Plus plan opened the sign-up page, which asks for an email, password and other details, so the run stopped there.
“Pandora Plus — Sign up to start your free Pandora Plus trial — Email Address — Password”
Done
Find a human
The Help page stayed blank except for a 'Pandora Care' chat widget (missing from the accessibility tree), which offers a human support specialist during business hours.
“Support specialists are available from 7:00am - 3:30pm PST daily ... you can speak with a human support specialist by typing "agent" below.”
Done
Find the fine print
The homepage 'Subscription Terms' link opens terms with a Subscription Cancellation; Refunds section.
“If you cancel your Subscription Product during your current Access Period, your access to the Subscription Services will continue until the end of your then-current Access Period ... Pandora will not issue you any refund, including partial, pro-rated, or otherwise unless required to do so by law.”