Fashion, scanned 2026-11-03

oldnavy.com

94/100
Grade A
other ×2broken element ×1
Download share card, wideDownload share card, tall
Done

Find a price

Prices shown on the Men's Shop All grid, one click from the homepage
“Long-Sleeve Wool-Blend Polo Sweater — $59.99 on /browse/men/shop-all-mens”
19.5/20 points in 1 actions, 0.5 lost to friction
other: Sale and original prices run together in the accessible text with no label (e.g. '$44.99$22.49'), so the current price is unclear without the visual strike-through
Done

Search for something

Site search returned 66 matching results for men's flannel shirt
“66 Results — Relaxed Long-Sleeve Plaid Flannel Pocket Shirt”
19.5/20 points in 1 actions, 0.5 lost to friction
other: Search results page announces 'No results for men's flannel shirt' in a status region while actually showing 66 results, which misleads screen readers and agents
Done

Start a purchase or sign-up

Added a henley to the bag and reached checkout, which asks for an email; stopped there
“Checkout page: heading 'Contact' with textbox 'Email' at secure-oldnavy.gap.com/checkout”
15/20 points in 9 actions, 5 lost to friction
broken element: Size radio 'M' is in the accessibility tree but a wrapping div intercepts clicks on it, so it can't be selected by name; had to click by screen coordinates
Done

Find a human

Footer Customer Service page lists a phone number and chat option
“Customer Service page: link '(866) 621-0532' and 'Chat or Call'”
20/20 points in 2 actions
Done

Find the fine print

Returns & Exchanges page in the footer states the return window
“30 Days to Return or Exchange”
20/20 points in 2 actions