Electronics, scanned 2026-11-03

microsoft.com

65/100
Grade C
slow page ×1pop-up ×2bot wall ×1other ×1login wall ×1
Download share card, wideDownload share card, tall
Done

Find a price

Microsoft 365 pricing was one click from the homepage on the compare-plans page.
“Microsoft 365 Personal — $99.99/year”
20/20 points in 1 actions
Done

Search for something

Site search for 'Surface Pro' returned a relevant results page with the Surface Pro product pages on top.
“1-11 of 120 results — Surface Pro 12th Edition (12", 13") 2-in-1 laptop tablet”
20/20 points in 2 actions
Blocked

Start a purchase or sign-up

After pre-ordering a controller, the cart loaded an Akamai 'Access Denied' page instead of the cart, so checkout could not be opened.
0/20 points in 4 actions
slow page: Product links took over 8 seconds to navigate; clicks timed out before the page changed
pop-up: Newsletter sign-up modal opened on the product page
bot wall: Cart iframe (purchaseui.production.store-web.dynamics.com) returned an Akamai 'Access Denied' page after pre-ordering
Partly

Find a human

Contact Microsoft leads to a self-help flow that mentions live chat, but the only way to reach a person is 'Sign in to contact Support'; no phone or email is shown to signed-out visitors.
“Additional help is available if you need it, including live chat with a Microsoft specialist. … Sign in to contact Support”
6/20 points in 7 actions, 4 lost to friction
other: Support routing overlay isn't marked as a dialog and its close button's label is an untranslated key (L_SmcContactUsLanding_RoutingCard_CloseButton_AriaLabel)
login wall: Microsoft Support only offers 'Sign in to contact Support' after the self-help steps
Done

Find the fine print

The Returns link in the footer opens the Microsoft Store return policy with a concrete holiday return deadline and refund timing.
“Return almost any physical product by January 31, 2027, for a full refund. … we’ll issue a refund to your original payment method within 3-5 business days.”
18.5/20 points in 2 actions, 1.5 lost to friction
pop-up: Newsletter sign-up modal opened on the returns page