Electronics, scanned 2026-11-03

lenovo.com

74/100

Grade C

cookie banner ×5broken element ×2

Download share card, wide Download share card, tall

Done

Find a price

Laptop prices are listed on the Laptops page, three clicks from the homepage after closing the cookie banner.

“LOQ Essential (15” Intel) with RTX 3050 — $849.99 (42% off $1,476.99)”

19/20 points in 3 actions, 1 lost to friction
cookie banner: Cookie notice dialog on load

Done

Search for something

Site search for 'ThinkPad X1 Carbon' returned a results page led by the matching ThinkPad X1 Carbon Gen 14 laptop.

“Search Results for 'ThinkPad X1 Carbon' — ThinkPad X1 Carbon Gen 14 Aura Edition Intel (14″)”

17/20 points in 3 actions, 3 lost to friction
cookie banner: Cookie notice dialog on load
broken element: Pressing Enter in the search box did not submit; the search button had to be clicked

Failed

Start a purchase or sign-up

Clicking Add To Cart on both the laptop listing and the product page did nothing; the cart still said 'Your cart is empty!', so checkout could not be reached.

0/20 points in 10 actions
cookie banner: Cookie notice dialog on load
broken element: Add To Cart (on both the listing and the product page) gave no feedback and the cart stayed empty

Done

Find a human

The Contact Us menu in the header lists sales phone numbers and a live chat link.

“Sales: Home: 1-855-253-6686 · Business: 1-866-426-0110 · Chat Now >”

19/20 points in 2 actions, 1 lost to friction
cookie banner: Cookie notice dialog on load

Done

Find the fine print

The footer's Return Policy link opens the Shopping FAQ, where the Returns & Cancellations section states the return window.

“We are happy to process returns free of shipping or restocking fees from the date of the invoice as follows: Lenovo.com – 30 calendar days.”

19/20 points in 5 actions, 1 lost to friction
cookie banner: Cookie notice dialog on load