Travel, scanned 2026-11-03

kayak.com

64/100
Grade C
broken element ×5unlabeled controls ×1other ×1
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Done

Find a price

The search forms did not respond, but the Stays page links to a Chicago hotels page listing nightly prices per hotel.
“Chicago South Loop Hotel — $145+ Check availability (page title: Hotels from $27/night)”
16/20 points in 10 actions, 4 lost to friction
broken element: Flight and hotel search forms did not respond: typed destinations were cleared, clicking the date and 'To?' fields opened nothing, and Search did nothing
Partly

Search for something

The flight search form did not accept a destination, so the Miami flights page was reached only through a homepage deals link instead of a search.
“$53 Find Cheap Flights to Miami - Compare and Save — Cheapest one-way $53 … Frontier Fri 11/23 ATL - MIA”
8/20 points in 6 actions, 2 lost to friction
broken element: Flight search form ignored input: typed and keyed destinations ('Miami') never appeared and no suggestions opened
Failed

Start a purchase or sign-up

Flight search and the 'Find Deal' buttons did not respond, and the hotel availability page could not be loaded in our environment, so no booking flow was reached.
0/20 points in 9 actions
broken element: Flight search form ignored the typed destination again
unlabeled controls: Compact header search bar (Round-trip | Wichita | Miami | dates | travellers | orange search icon) is visible on screen but missing from the accessibility tree; clicked the icon by coordinates, nothing happened
broken element: 'Find Deal' buttons on the Miami flight deals page did nothing
other: Hotel 'Check availability' link (URL ending ';map') was rejected by the scanning environment's network proxy ('request rejected: path contains matrix parameter separator'), not by KAYAK
broken element: KAYAK's own /i/api/ calls returned HTTP 401 to the browser throughout, which left search forms and 'Find Deal' buttons unresponsive
Done

Find a human

Footer 'Help/FAQ' leads to a help page whose 'Get in touch' button opens a contact form (email, topic, message); nothing was submitted.
“Questions & feedback. Got questions or feedback about bookings, trips, pricing, or anything else? Get in touch → Email address / Topic / Message / Send feedback”
20/20 points in 2 actions
Done

Find the fine print

Help/FAQ > Booking & checkout has a 'What is KAYAK's refund policy?' answer stating that refunds are handled by the travel provider.
“Your travel provider's refund policy applies to your booking. … Contact the provider directly to request a cancellation or refund.”
20/20 points in 3 actions