Travel, scanned 2026-11-03

jetblue.com

60/100
Grade C
cookie banner ×5broken element ×2bot wall ×1
Download share card, wideDownload share card, tall
Partly

Find a price

No flight fare could be found: the Best Fare Finder returned nothing, and the only prices shown were for flight + hotel packages on the Flights page.
“New York City (JFK) to Cancún, Mexico (CUN) flights + hotel from $ 328 /person (4 nights)”
5/20 points in 11 actions, 5 lost to friction
cookie banner: Cookie consent banner on load (Manage / Accept)
broken element: Best Fare Finder: 'Explore fares' did nothing after choosing San Francisco to New York (clicked twice, no results, no error)
Done

Search for something

The help search for 'carry-on bag size' returned a results page led by JetBlue's Carry-On Bags help page.
“Carry-On Bags - JetBlue: Overhead bin: Including wheels and handles, carry-on bags must not exceed 22" L (55.88 cm) x 14" W (35.56 cm) x 9 ...”
19/20 points in 2 actions, 1 lost to friction
cookie banner: Cookie consent banner on load (Manage / Accept)
Blocked

Start a purchase or sign-up

Searching a one-way Boston to Fort Lauderdale flight led to a 'Client Challenge' bot-check page instead of flight results, so no fare could be selected.
0/20 points in 10 actions
cookie banner: Cookie consent banner on load (Manage / Accept)
bot wall: Flight search results page replaced by a 'Client Challenge' bot check: 'Oops, something went wrong. Please check your connection, disable any ad blockers, or try using a different browser.'
Done

Find a human

The footer 'Contact Us' link leads to a page whose 'Open chat' button opens a live chat window; no phone number was shown despite a 'Give us a call' heading.
“Want the fastest way to get help? Chat with us … Hi! I'm JetBlue's help assistant. … How can I help?”
17/20 points in 5 actions, 3 lost to friction
cookie banner: Cookie consent banner on load (Manage / Accept)
broken element: Contact page says 'Give us a call. We're here for you 24/7.' but no phone number is shown, on screen or in the tree
Done

Find the fine print

Footer 'See help topics' leads to a Refunds help page with refund timelines and the 24-hour cancellation rule.
“Credit Card Refund — 7-10 Business Days — Refunded to original form of payment. / [24 hours] from the time the booking was made to cancel your reservation without being charged a cancellation fee.”
19/20 points in 3 actions, 1 lost to friction
cookie banner: Cookie consent banner on load (Manage / Accept)