Retail, scanned 2026-11-02
ikea.com
87/100
Grade B
cookie banner ×10other ×6
Done
Find a price
After choosing the US store and closing two cookie dialogs, the BILLY bookcase product page shows its price.
“BILLY white bookcase, 31 1/2x11x79 1/2" — Price $ 79.00 (In-store only price $65.00, IKEA Family offer)”
Done
Search for something
After picking the US store and clearing two cookie dialogs, searching 'bookcase' showed a results page with 133 products.
“Showing results for "bookcase". We found 133 products and 429 content results.”
Done
Start a purchase or sign-up
Added a BILLY bookcase to the bag and continued as guest to the Checkout page, which asks for a ZIP code; stopped there.
“Checkout — Delivery or pick up — 'Enter your ZIP code for accurate delivery prices' — Your order (1)”
Done
Find a human
Contact Us leads through a topic picker to live chat with a co-worker and a customer service phone number, revealed by a button.
“Call customer service — 1-888-888-4532 — Open today 8:00 AM - 12:00 AM (ET); 'Chat with a co-worker' — Start chat”
Done
Find the fine print
The Return Policy link in the US store footer leads to a clear returns page with the return windows.
“you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days”