Subscriptions, scanned 2026-11-03

hulu.com

90/100
Grade A
pop-up ×3broken element ×1unlabeled controls ×1
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Done

Find a price

Plan prices are shown on the Hulu homepage, including a 'Select Your Plan' table.
“Select Your Plan — Disney+, Hulu Bundle Basic: $12.99 / MONTH; Disney+, Hulu Bundle Premium: $21.99 / MONTH”
20/20 points in 0 actions
Done

Search for something

There is no search for logged-out visitors; the footer's TV Shows hub led to the Abbott Elementary series page.
“Watch Abbott Elementary Streaming Online | Hulu — heading 'Abbott Elementary', episodes Pilot, Light Bulb, Wish List”
15.5/20 points in 8 actions, 4.5 lost to friction
pop-up: Exit-intent promo modal (HBO Max bundle) appeared after scrolling and blocked clicks
broken element: 'Top 15 series today' row rendered blank; its show links were covered by the slider wrapper and couldn't be clicked
Done

Start a purchase or sign-up

Picking the Disney+, Hulu Bundle Basic plan on the homepage opened the sign-up page, which asks for an email.
“Hulu Create Account — Enter your email to continue (auth.hulu.com/web/create-account/enter-email)”
20/20 points in 1 actions
Done

Find a human

Footer Contact led to the Help Center's Contact Us flow, where picking a topic revealed a phone number and a chat option.
“Call Hulu — 877 824 4858; Chat with Hulu”
16/20 points in 8 actions, 4 lost to friction
pop-up: Exit-intent promo modal appeared again after scrolling and blocked clicks
unlabeled controls: Contact Us sub-topic options (Unexpected Charges, Billing, Cancel…) are exposed only as plain text, not buttons or links
Done

Find the fine print

Help Center search for 'cancel subscription' led to a 'How to cancel Hulu' article with a clear cancellation rule.
“You’ll continue to have access to Hulu or your bundle plan until the end of your current billing cycle, but will not be charged moving forward.”
18.5/20 points in 6 actions, 1.5 lost to friction
pop-up: Exit-intent promo modal appeared after scrolling