Apps & Software, scanned 2026-11-03

hubspot.com

75/100
Grade B
cookie banner ×5unlabeled controls ×1broken element ×2
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Done

Find a price

The Pricing link in the main navigation opens the Marketing Hub pricing page with per-seat prices.
“Marketing Hub Starter: Starts at $7/mo/seat (was $20/mo/seat); Professional: Starts at $800/mo”
19/20 points in 2 actions, 1 lost to friction
cookie banner: Cookie consent dialog on load
Done

Search for something

The header search box (which has no accessible name) returned an AI summary and matching articles for 'email marketing'.
“HubSpot Search (hubspot.com/search?q=email+marketing): '23 Email Marketing Tips to Improve Open & Clickthrough Rates [+HubSpot Blog Data]'”
17.5/20 points in 2 actions, 2.5 lost to friction
cookie banner: Cookie consent dialog on load
unlabeled controls: Header search box has no accessible name (bare 'searchbox')
Failed

Start a purchase or sign-up

Both the Starter 'Buy now' and the free 'Get started' sign-up pages on app.hubspot.com loaded as blank white pages with nothing in the accessibility tree.
0/20 points in 6 actions
cookie banner: Cookie consent dialog on load
broken element: Starter 'Buy now' opened app.hubspot.com/signup-hubspot/purchase, which stayed a blank white page with an empty accessibility tree after 20+ seconds
broken element: Free 'Get started' sign-up (app.hubspot.com/signup-hubspot/crm) also stayed a blank white page with an empty accessibility tree
Done

Find a human

The 'Customer Support' utility link opens the Help Center, whose Contact support section lists a US phone line for Pro and Enterprise accounts.
“Pro and Enterprise accounts have full support access, including direct phone support … United States: 1-888-HUBSPOT ext. 3”
19/20 points in 2 actions, 1 lost to friction
cookie banner: Cookie consent dialog on load
Done

Find the fine print

The footer 'Legal Center' leads, via the customer section and a generic 'Click here to view' link, to the Customer Terms of Service, which says fees are non-refundable.
“All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement.”
19/20 points in 4 actions, 1 lost to friction
cookie banner: Cookie consent dialog on load