Retail, scanned 2026-11-02

homedepot.com

95/100
Grade A
other ×2unlabeled controls ×1
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Done

Find a price

Deal prices are shown on the homepage product carousel, though the current and original prices are not labelled in the accessible text.
“Milwaukee FASTBACK 6-in-1 Folding Utility Knives (2-Pack) — $ 19 . 97 $43.94 Save $23.97 (55%) (homepage carousel)”
19.5/20 points in 1 actions, 0.5 lost to friction
other: Sale and original prices run together in the accessible text with no label (e.g. '$ 19 . 97 $43.94 Save $23.97'), with the current price split into separate digits; which is current is only clear from visual styling
Done

Search for something

Searching 'cordless drill' went straight to the Cordless Drills category page with 938 matching results.
“CORDLESS DRILLS — 938 results”
20/20 points in 1 actions
Done

Start a purchase or sign-up

Added a product to the cart and reached Secure Checkout, which asks for an email address; stopped there.
“Secure Checkout — Your Order $19.97 — 'Ready to checkout?' Email Address”
15.5/20 points in 5 actions, 4.5 lost to friction
unlabeled controls: 'Added to Cart' drawer (with 'View Cart' button) is visible on screen but missing from the accessibility tree
Done

Find a human

A support phone number, text line and Contact Us form are listed, but only inside a collapsed FAQ answer reached after six actions.
“Still Have Questions? ... texting "Support" to 38698 ... Contact Us form, or call 800-430-3376. For phone, we're available 7 days a week, 6am – 2am ET.”
19.5/20 points in 6 actions, 0.5 lost to friction
other: Customer Service Center has no contact option; the phone number and Contact Us form are only inside a collapsed FAQ answer ('How can I cancel my order?'). One service tile's link is named 'null'.
Done

Find the fine print

The Return Policy link in the homepage footer leads to a clear policy page stating the standard 90-day return window.
“Return in 90 Days — Most merchandise can be returned within 90 days with proof of purchase”
20/20 points in 1 actions