Food, scanned 2026-11-03

grubhub.com

89/100
Grade B
broken element ×1pop-up ×1login wall ×1unlabeled controls ×2
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Done

Find a price

The footer's Grubhub+ link opens the membership page, which states the monthly price
“*Membership auto-renews at $9.99/month. Cancel anytime.”
20/20 points in 1 actions
Done

Search for something

After entering a ZIP, the header search for 'pad thai' returned restaurant results listing matching dishes
“SriPraPhai Thai by Wonder (UES) — Pad Thai with Tofu ($18.55) Pad Thai with Chicken ($19.75)”
20/20 points in 3 actions
Done

Start a purchase or sign-up

Delivery wanted a street address, so pickup was chosen; Pad Thai went into the bag and Proceed to Checkout (past an upsell) opened an account sign-up step asking for an email; stopped there
“Create an account for easy ordering — Pickup from SriPraPhai Thai by Wonder (UES) — Email (Pad Thai with Tofu $18.55)”
11.5/20 points in 14 actions, 8.5 lost to friction
broken element: The 'Pickup' radio has a name, but clicking it by name times out: the delivery/pickup selector container intercepts the click
pop-up: 'Want to add anything else?' upsell in the bag before checkout
login wall: Checkout requires an account: 'Create an account for easy ordering' with email or social sign-in, no guest option
Done

Find a human

Footer Help > Billing, payments & refunds > Need more help? offers a live chat with the Customer Care team; the Help page also lists a feedback email
“Our Customer Care team is staffed around the clock and ready to help. Use the button below to connect now. [Chat with us]; Share your feedback at help_me@grubhub.com”
18.5/20 points in 3 actions, 1.5 lost to friction
unlabeled controls: Help topic cards ('Billing, payments & refunds', etc.) are not exposed as links or buttons; clicked by their text
Done

Find the fine print

Footer Help > Billing, payments & refunds > Check my refund states the refund processing time
“Refunds may take up to 5 business days to process, though some financial institutions can take longer.”
18.5/20 points in 3 actions, 1.5 lost to friction
unlabeled controls: Help topic cards ('Billing, payments & refunds', etc.) are not exposed as links or buttons; clicked by their text