Insurance & Health, scanned 2026-11-04

geico.com

75/100
Grade B
other ×2broken element ×1unlabeled controls ×1
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Failed

Find a price

No price is published: the car insurance page only offers a personalized quote, and the quote flow's first step asks for a ZIP code.
0/20 points in 4 actions
other: Browser Back inside the quote app shows a 'Want to go back?' interstitial instead of returning to the previous page
broken element: 'Save & Exit to Homepage' in the quote app led to 'There was a problem while processing the information you submitted' instead of the homepage
Done

Search for something

GEICO has no site search; the Products menu (whose trigger has no accessible name) links to the Motorcycle insurance page.
“Motorcycle Insurance: Get a Free Quote & Save Today | GEICO”
15/20 points in 4 actions, 5 lost to friction
other: No site search on the homepage; navigation used instead
unlabeled controls: Primary nav 'Products' dropdown trigger is exposed only as an unnamed group, not a button; role click timed out, clicked by coordinates
Done

Start a purchase or sign-up

The Car quote button on the homepage opens the quote flow, whose first step asks for a ZIP code; stopped there without entering anything.
“Confirm your ZIP code to get started! — Enter Your ZIP Code — Start My Quote”
20/20 points in 1 actions
Done

Find a human

The footer Contact Us page offers live agent chat and lists a phone number for agents (in its cancellation FAQ).
“Call (800) 841-1587; 'connect with a live chat agent during normal service hours'”
20/20 points in 2 actions
Done

Find the fine print

The Contact Us page's FAQ explains how to cancel a car policy and states there is no cancellation fee.
“If you want to cancel your policy, GEICO makes it easy with no cancellation fee* (* North Carolina policies may be subject to a Short Rate premium calculation)”
20/20 points in 2 actions