Apps & Software, scanned 2026-11-02

figma.com

96/100

Grade A

bot wall ×2broken element ×1

Download share card, wide Download share card, tall

Done

Find a price

The Pricing link in the header opens a plans page with per-seat prices for each plan.

“Professional — Full seat $16/mo (annual billing)”

20/20 points in 1 actions

Done

Search for something

The homepage has no search and Community returned a 403 block, but the Help Center search for 'auto layout' returned matching articles.

“255 results for "auto layout" in All Categories — Toggle on auto layout in designs”

15.5/20 points in 11 actions, 4.5 lost to friction
bot wall: Figma Community (UI kits) returned a CloudFront '403 ERROR — Request blocked' page
broken element: Browser Back from the CloudFront 403 page did not return to the previous page; had to reload the homepage

Done

Start a purchase or sign-up

'Select Professional plan' on the pricing page opened the account page, which asks for email and password (sign-in form with a 'Create one' sign-up link), so the run stopped there.

“Sign in to Figma — Email / Password — No account? Create one”

20/20 points in 2 actions

Done

Find a human

The 'Figma Support' request form was behind a Cloudflare challenge, but the header's 'Contact sales' opens a Contact Us form for product support or sales.

“Contact Us — Get product support or talk to someone on our sales team (form: name, work email, topic)”

20/20 points in 5 actions
bot wall: 'Figma Support' link (help.figma.com/hc/en-us/requests/new) shows a Cloudflare 'Verify you are human' challenge

Done

Find the fine print

Footer 'Legal and privacy' leads to the Terms of Service, whose billing section states the refund policy.

“Billing Credits & Refunds. Unless otherwise specified in these Terms, fees paid are non-refundable ... billing-related credits provided by Figma expire after 1 year”

20/20 points in 2 actions