Apps & Software, scanned 2026-11-02

dropbox.com

95/100
Grade A
unlabeled controls ×1cookie banner ×1
Download share card, wideDownload share card, tall
Done

Find a price

The Pricing link in the header opens a plans page listing each plan's price.
“Plus: $9.99 / month (billed yearly); Standard: $15 / user / month”
20/20 points in 1 actions
Done

Search for something

The homepage has no search, but the footer Help center's search for 'recover deleted files' returned a matching article first.
“How to recover deleted files or folders - Dropbox Help”
20/20 points in 2 actions
Done

Start a purchase or sign-up

'Buy now' on the Plus plan opened a 'Get Dropbox — Log in or sign up' dialog asking for an email, so the run stopped there.
“Get Dropbox — Log in or sign up — Email / Continue”
20/20 points in 2 actions
Done

Find a human

Footer 'Contact us' > Customer Support > billing issue offers a logged-out 'Submit a request' form; chat and callback require login, and the request card had no accessible name.
“Submit a request — Contact us with your issue and we will respond within 48 hours (form: email, description, Send)”
14.5/20 points in 6 actions, 5.5 lost to friction
unlabeled controls: Contact option cards ('Submit a request', 'Help center', etc.) are links with no accessible name; clicked by text
cookie banner: Cookie consent banner (in an iframe, not in the accessibility tree) shown over the contact page
Done

Find the fine print

Footer 'Privacy & terms' opens the Terms of Service, which states the cancellation and refund rules for paid accounts.
“users living in the European Union have the right to cancel their Paid Account subscriptions and obtain a refund within 14 days of signing up for, upgrading to, or renewing a Paid Account”
20/20 points in 1 actions