Travel & Food, scanned 2026-11-02

dominos.com

95/100
Grade A
broken element ×1pop-up ×1other ×1
Download share card, wideDownload share card, tall
Done

Find a price

Pizza deal prices are shown on the homepage with no navigation needed
“Weeklong carryout Carry out for just $7.99 each. ... a Large 1-topping pizza”
20/20 points in 0 actions
Done

Search for something

The site has no search box, but Menu > Oven-Baked Pastas reached a category page listing the Chicken Alfredo pasta
“Oven-Baked Pastas ... Chicken Alfredo: Try our savory Chicken Alfredo Pasta”
20/20 points in 2 actions
Done

Start a purchase or sign-up

After choosing a carryout store with a ZIP search, Chicken Alfredo went into the cart and Check out opened a page asking for contact details; stopped there
“Checkout — Contact Information: First Name, Last Name, Email, Phone Number (order total $10.88)”
15.5/20 points in 12 actions, 4.5 lost to friction
broken element: Store result buttons have names, but clicking them by name times out: the card's text layer intercepts the click
pop-up: 'Add something delicious' upsell dialog opened when viewing the cart
Done

Find a human

The footer's Customer Support page links to a Domino's customer support contact form, which is hosted on a third-party domain
“Send us an email: If we weren't able to answer your question in the above list, you may click here to contact our Customer Support team.”
19.5/20 points in 2 actions, 0.5 lost to friction
other: The 'Send us an email ... click here' link opens a Domino's-branded contact form hosted on a third-party domain (contactus.myastutesolutions.com); stopped there without interacting
Done

Find the fine print

The 'Our Guarantee' section in the homepage footer expands to state the refund guarantee
“If you are not completely satisfied with your Domino's Pizza experience, we will make it right or refund your money.”
20/20 points in 1 actions