Food, scanned 2026-11-03

chick-fil-a.com

57/100
Grade D
broken element ×1cookie banner ×5bot wall ×2
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Blocked

Find a price

The menu shows no prices; Order now > Order Pickup goes to the ordering sign-in, which returned a Cloudflare 'Sorry, you have been blocked' page
0/20 points in 4 actions
broken element: chick-fil-a.com without www doesn't resolve (the browser's connection fails); the run started from https://www.chick-fil-a.com
cookie banner: Privacy cookie dialog on load
bot wall: Order Pickup sends you to my.chick-fil-a.com sign-in, which showed a Cloudflare 'Sorry, you have been blocked' page
Done

Search for something

The header search for 'spicy chicken sandwich' returned a results page with a matching menu item (below a list of restaurants)
“Menu Item — Spicy Chicken Sandwich”
19/20 points in 3 actions, 1 lost to friction
cookie banner: Privacy cookie dialog on load
Blocked

Start a purchase or sign-up

Every ordering link (Order now, Order catering) goes to the ordering sign-in, which returned a Cloudflare 'Sorry, you have been blocked' page
0/20 points in 4 actions
cookie banner: Privacy cookie dialog on load
bot wall: Order now and Order catering both send you to my.chick-fil-a.com sign-in, which showed a Cloudflare 'Sorry, you have been blocked' page
Done

Find a human

The footer's Customer support page lists a phone number and a feedback form under 'Still have a question?'
“Phone 1-866-232-2040 Monday – Saturday 9:00 AM – 10:00 PM ET”
19/20 points in 2 actions, 1 lost to friction
cookie banner: Privacy cookie dialog on load
Done

Find the fine print

Customer support's 'Digital Order Refund' tile opens the refund FAQ with concrete rules
“If your order has been placed within the past 24 hours, you’re eligible for digital recovery.”
19/20 points in 3 actions, 1 lost to friction
cookie banner: Privacy cookie dialog on load