Travel, scanned 2026-11-03

carnival.com

92/100
Grade A
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Done

Find a price

The homepage's 'Our Top Destinations Are On Sale' section lists per-person starting fares.
“the bahamas sailings from $206 per person; The Caribbean sailings from $210 per person; Mexico sailings from $192 per person”
19/20 points in 0 actions, 1 lost to friction
cookie banner: Privacy Notice cookie dialog on load
Done

Search for something

Site search for 'Alaska cruise' returned a results page led by Carnival's Alaska cruises page.
“Showing 10 of 1380 Results for "Alaska cruise" — Alaska Cruises 2026-2029 with Carnival Cruise Line”
17.5/20 points in 3 actions, 2.5 lost to friction
cookie banner: Privacy Notice cookie dialog on load
unlabeled controls: Site search input is visible but missing from the accessibility tree (only an empty 'Search...' landmark is exposed)
Done

Start a purchase or sign-up

Picked a 4-day Bahamas sailing, chose an Interior room and reached the Traveler Information and Payment page; stopped there.
“Carnival - Booking Engine - Traveler Information and Payment: Traveler Information — First Name, Last Name, Date of birth (Interior $512 total for 2 guests)”
19/20 points in 9 actions, 1 lost to friction
cookie banner: Privacy Notice cookie dialog on load
Done

Find a human

The homepage footer shows a phone number to call, plus a Contact Us link.
“Call Us 1-800-764-7419”
19/20 points in 1 actions, 1 lost to friction
cookie banner: Privacy Notice cookie dialog on load
Done

Find the fine print

The FAQ page had no cancellation answer and the help-center answer returned Access Denied, but site search led to the Cruise Ticket Contract, whose Section 7 has the cancellation charge schedule.
“7. CANCELLATION BY GUEST, REFUNDS — 55 to 30 days: Deposit or 50% of Total Fare, whichever is greater; 29 to 15 days: Deposit or 75% of Total Fare, whichever is greater”
17/20 points in 7 actions, 3 lost to friction
cookie banner: Privacy Notice cookie dialog on load
unlabeled controls: Site search input is visible but missing from the accessibility tree
bot wall: help.carnival.com FAQ answer returned an 'Access Denied' page