DTC & Tech, scanned 2026-11-02

awaytravel.com

98/100
Grade A
broken element ×1other ×1
Download share card, wideDownload share card, tall
Done

Find a price

The homepage 'favorites' carousel shows luggage with prices.
“The Bigger Carry-On 3 — Regular price $348”
20/20 points in 0 actions
Done

Search for something

Site search for 'carry-on' showed suggestions and 'View all results' opened a matching results page.
“932 results for “carry-on” — The Carry-On”
18/20 points in 3 actions, 2 lost to friction
broken element: Pressing Enter in the search box did not submit the search; needed the 'View all results' link
Done

Start a purchase or sign-up

Opened a carry-on from the homepage, added it to the cart, viewed the cart and reached checkout asking for contact details.
“Away: Built for modern travel Checkout — Contact — Email”
20/20 points in 4 actions
Done

Find a human

The footer 'Contact us' link opens a Contact Us page offering live chat and email.
“Contact Us — Looking for help? Let us know—we’re here for you. — LIVE CHAT / EMAIL US”
19.5/20 points in 2 actions, 0.5 lost to friction
other: Contact options' accessible names contain raw HTML ('<p>LIVE CHAT</p>', '<p>EMAIL US</p>')
Done

Find the fine print

The footer 'Make a return or exchange' link opens the Returns and Exchanges page stating the window.
“We offer free returns and exchanges on unused items for the first 100 days”
20/20 points in 1 actions