Travel, scanned 2026-11-03

avis.com

50/100
Grade D
pop-up ×5cookie banner ×5unlabeled controls ×2bot wall ×2other ×1broken element ×1
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Blocked

Find a price

Searching for cars at O'Hare triggered an 'Access is temporarily restricted' security check before any rates were shown.
0/20 points in 6 actions
pop-up: 'Sign in to get your best rates' modal on page load
cookie banner: Privacy cookie banner on load
unlabeled controls: Full-screen date picker overlay is not marked as a dialog; its confirm control is cut off at the right edge and has no accessible name
bot wall: Clicking 'Show cars' brought up an 'Access is temporarily restricted' security-check modal
Done

Search for something

No site search; the menu's vehicle section led to an SUV Rentals page listing Avis's SUV classes.
“SUV Rentals — Find the Perfect SUV for Your Next Adventure; 7- or 8-seater SUVs: Expedition or Premium SUV Rentals”
17/20 points in 4 actions, 3 lost to friction
pop-up: 'Sign in to get your best rates' modal on page load
cookie banner: Privacy cookie banner on load
other: Vehicle-type links' accessible names start with raw image filenames (e.g. '2025-gmc-terrain-elevation-awd-suv-white_featured.png SUVs')
Blocked

Start a purchase or sign-up

Searching for cars at LAX triggered an 'Access is temporarily restricted' security check, so no car could be chosen.
0/20 points in 7 actions
pop-up: 'Sign in to get your best rates' modal on page load
cookie banner: Privacy cookie banner on load
unlabeled controls: Full-screen date picker overlay opens automatically after choosing a location and is not marked as a dialog
bot wall: Clicking 'Show cars' brought up an 'Access is temporarily restricted' security-check modal
Done

Find a human

Menu > Customer Service opens a Contact Us page with a US customer service phone number.
“Do you want to talk to an Avis customer service agent? For help in the United States, call 1-800-352-7900.”
17.5/20 points in 4 actions, 2.5 lost to friction
pop-up: 'Sign in to get your best rates' modal on page load
cookie banner: Privacy cookie banner on load
Done

Find the fine print

Menu > US FAQs (via the FAQ sidebar) > Reservations > Cancellation Policy spells out prepaid cancellation fees.
“You will incur a $50 processing fee if you choose to cancel a prepaid reservation 24 hours prior to the rental pickup time. ... we will refund the full prepaid amount less a $150 USD processing fee, during the 24 hour period prior to the scheduled pick-up time.”
15.5/20 points in 6 actions, 4.5 lost to friction
pop-up: 'Sign in to get your best rates' modal on page load
cookie banner: Privacy cookie banner on load
broken element: Menu link 'US FAQS' opens the Avis Car Sales FAQ instead of the general FAQ index