Apps & Software, scanned 2026-11-03

atlassian.com

95/100

Grade A

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Done

Find a price

Jira's pricing page, linked from the Jira product page's top menu, lists per-user prices for each plan.

“Standard — Everything you need to get started $8.48 per user / month”

20/20 points in 3 actions

Done

Search for something

The header search opened a results page for 'jira automation' with an AI overview and links to matching Atlassian articles.

“AI overview: Jira automation is a powerful, no-code engine that allows teams to automate repetitive tasks… Sources: What is Jira Automation? Common Use Cases”

20/20 points in 3 actions

Done

Start a purchase or sign-up

Choosing the Standard plan's 'Start free trial' on the pricing page opened the Jira sign-up page, which asks for a work email; stopped there.

“Get started with Jira — 14-day free trial for unlimited users on the Standard plan — no credit card needed. Work email [Sign up]”

20/20 points in 4 actions

Done

Find a human

The homepage 'Contact us' link leads to a contact page listing office phone numbers; the support-ticket form itself requires logging in.

“Sydney (Global HQ) — Level 6, 341 George Street, Sydney, NSW 2000, Australia — +61 2 9262 1443”

15/20 points in 6 actions, 5 lost to friction
login wall: 'Raise a support ticket' on the contact page redirects to an Atlassian account login
broken element: Browser Back from the support login page keeps redirecting to the login page instead of returning to the contact page

Done

Find the fine print

The footer's 'Purchasing & licensing' FAQ answers 'Can I get a refund?' with the refund windows for cloud subscriptions.

“New annual cloud subscriptions can only be refunded within 30 days of the first purchase only. Cloud renewals and upgrades cannot be refunded.”

20/20 points in 2 actions