Travel, scanned 2026-11-03

amtrak.com

71/100
Grade C
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Done

Find a price

The DEALS menu links to the USA Rail Pass page, which states the pass price in its description.
“Take 10 rides (segments) over 30 days to your choice of over 500 destinations. At just $499, that's less than $50 per segment.”
19/20 points in 3 actions, 1 lost to friction
cookie banner: Privacy/cookie dialog on load (Customize / Reject All / Allow All)
Done

Search for something

Train search (New York to Washington) returned an 'unknown error' twice, but the 'Need Help?' search for 'baggage policy' answered and opened the Baggage Information page.
“Baggage Information & Services — Carry-On Items: Each traveler may bring 1 personal and 2 carry-on items.”
13.5/20 points in 13 actions, 6.5 lost to friction
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broken element: FIND TRAINS (New York NYP to Washington WAS, Nov 20) returned 'We've experienced an unknown error. Try again later or call us at 1-800-USA-RAIL.' twice
Failed

Start a purchase or sign-up

Every path into Amtrak's booking system (USA Rail Pass purchase, Multi-Ride Pass) ended in 'We've experienced an unknown error' or 'No Pass Available', so no ticket or pass could be added.
0/20 points in 11 actions
cookie banner: Privacy/cookie dialog on load (Customize / Reject All / Allow All)
unlabeled controls: 'PURCHASE USA RAIL PASS' call-to-action is exposed only as plain text, not as a link or button; clicked by text
broken element: USA Rail Pass purchase page showed 'We've experienced an unknown error' and 'No Pass Available'; Multi-Ride Pass destination field gave no suggestions for Philadelphia
Done

Find a human

Footer 'Contact Us' leads to a contact page whose 'Call/Write Us' link lists the customer service phone number.
“1-800-USA-RAIL (1-800-872-7245)”
19/20 points in 3 actions, 1 lost to friction
cookie banner: Privacy/cookie dialog on load (Customize / Reject All / Allow All)
Done

Find the fine print

The homepage Flex Fares banner links to a Flex Fares page that states the cancellation and refund terms.
“With Flex fares, you have the flexibility to cancel your booking up until departure and receive a full refund to your original form of payment.”
19/20 points in 2 actions, 1 lost to friction
cookie banner: Privacy/cookie dialog on load (Customize / Reject All / Allow All)