Travel & Food, scanned 2026-11-02

airbnb.com

87/100
Grade B
pop-up ×3broken element ×1login wall ×1
Download share card, wideDownload share card, tall
Done

Find a price

The homepage showed no listings or prices, but a city rentals page linked from it states a starting nightly price
“Honolulu vacation rentals start at $30 per night before taxes and fees”
20/20 points in 1 actions
Done

Search for something

The destination search suggested Asheville, NC and returned a results page of matching homes with prices
“Search results; Over 1,000 homes in Asheville”
18.5/20 points in 4 actions, 1.5 lost to friction
pop-up: 'Now you'll see one price for your trip, all fees included' dialog over search results
Done

Start a purchase or sign-up

Picked a listing from the Asheville results and Reserve opened the 'Confirm and pay' page, which asks for payment; stopped there
“Confirm and pay — Pay $1,133.39 now ... Add a payment method”
13.5/20 points in 8 actions, 6.5 lost to friction
pop-up: 'Now you'll see one price for your trip' dialog over search results
broken element: Listing links in search results have names, but clicks on them are intercepted by overlapping image/link layers (two attempts timed out); had to click the card by screen coordinates
Done

Find a human

The 'Contact us' page requires login, but a Help Center article under 'Contact info and feedback' lists a customer service phone number
“You can also call us at +1-415-800-5959”
15/20 points in 7 actions, 5 lost to friction
pop-up: 'Get answers, instantly' AI assistant dialog on Help Center load
login wall: Contact us page says 'Log in to contact us' with only Log In / Sign Up buttons
Done

Find the fine print

The footer's 'Cancellation options' link leads to the disruptive-events policy; two related Help Center articles later, the standard cancellation rules are stated
“This allows guests to cancel for a full refund including taxes for up to 24 hours after the reservation is confirmed, as long as the reservation was confirmed at least 7 days before check-in.”
20/20 points in 3 actions