Apps & Software, scanned 2026-11-03

1password.com

76/100
Grade B
cookie banner ×4unlabeled controls ×4pop-up ×1
Download share card, wideDownload share card, tall
Done

Find a price

The Pricing link opens Enterprise plans with 'Request a quote' only; switching the segment selector to Personal shows prices for each plan.
“Individual — Original price: $3.99, Current price: $2.99 — Per month. Billed yearly.”
20/20 points in 3 actions
Done

Search for something

The homepage has no search, but the footer's Help and Documentation site search returned the matching article first for 'import passwords from chrome'.
“Support articles found for “import passwords from chrome”: Move your passwords from Chrome to 1Password”
14/20 points in 7 actions, 6 lost to friction
cookie banner: Cookie consent dialog covers the page and blocked a footer link click
unlabeled controls: Cookie dialog buttons (Accept All / Reject Non-Essential Cookies) are visible on screen but missing from the accessibility tree; clicked by coordinates
Done

Start a purchase or sign-up

From Personal pricing, 'Try FREE for 14 days' opened the Families sign-up, which, after two browser-extension prompts, asks for name and email; stopped there.
“Create your account — Name / Email address [Next] — Try 1Password Families free for 14 days”
13/20 points in 7 actions, 7 lost to friction
cookie banner: Cookie consent dialog over the homepage on load
unlabeled controls: Cookie dialog buttons are visible on screen but missing from the accessibility tree; clicked by coordinates
pop-up: Sign-up flow pushes the browser extension twice ('Add it later' then a 'You won't be able to autofill' confirm dialog) before the form
Done

Find a human

The footer 'Customer support' link opens a Contact support page with a chatbot and a contact form to reach a 1Password expert.
“Still have questions? Our 1Password experts can help. … Fill out the form and a 1Password expert will be in touch shortly. FIRST NAME * / LAST NAME *”
14.5/20 points in 2 actions, 5.5 lost to friction
cookie banner: Cookie consent dialog over the homepage on load
unlabeled controls: Cookie dialog buttons are visible on screen but missing from the accessibility tree; clicked by coordinates
Done

Find the fine print

The footer 'Terms of Service' page has a Refunds section stating subscription payments are non-refundable except at 1Password's discretion.
“Refunds — While all amounts paid are non-refundable, certain refund requests for Subscriptions may be considered by AgileBits Inc. on a case-by-case basis”
14.5/20 points in 2 actions, 5.5 lost to friction
cookie banner: Cookie consent dialog over the homepage on load
unlabeled controls: Cookie dialog buttons are visible on screen but missing from the accessibility tree; clicked by coordinates